At Jai Garments, we value the trust our customers place in us and are fully committed to providing a smooth, transparent, and satisfying shopping experience. This Return and Refund Policy explains how we handle product returns, exchanges, and refunds when you shop for trendy clothing and fashion accessories on our website. By placing an order with Jai Garments, you agree to the terms and conditions outlined in this policy.
We understand that sometimes a product may not meet your expectations — whether it’s a size issue, a color variation, or simply a change of preference. That’s why Jai Garments allows easy returns and exchanges for eligible products within 7 days of delivery. Our goal is to ensure that you are completely happy with your purchase while maintaining fairness and quality standards.
To be eligible for a return, items must be unused, unwashed, and in their original condition, with all brand tags, labels, and packaging intact. Products purchased under special offers, discounts, or clearance sales are not eligible for return or exchange unless they arrive damaged or defective. Items showing signs of wear, alteration, or damage caused by the customer will not be accepted.
If you receive a wrong, defective, or damaged item, please contact our customer care team within 48 hours of receiving your order. You can reach us at returns@jaigarments.com with your order number, a brief explanation, and supporting photographs. Our team will review the issue and guide you through the replacement or refund process promptly.
Once we receive the returned item and complete quality verification, we will notify you via email about the approval or rejection of your refund. Approved refunds are typically processed within 5–7 business days and credited to your original payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after confirmation. Please note that shipping charges are non-refundable, except in cases where the return is due to an error on our part.
Customers requesting a product exchange can opt for a different size or style, subject to stock availability. If the requested product is unavailable, a full refund will be issued. Exchanges follow the same eligibility and inspection process as returns.
Jai Garments uses secure packaging and trusted courier partners to ensure safe delivery and return of products. We recommend retaining proof of shipment for all returned items until your refund or replacement is confirmed. Any returns sent without prior authorization from our support team may not be accepted.
Our mission is to provide a hassle-free shopping experience with 100% customer satisfaction. We continuously work to improve our services, ensuring that every order meets your expectations in quality, fit, and style.
For any assistance related to returns, exchanges, or refunds, please reach out to our dedicated support team at returns@jaigarments.com or call us at +91-8510838666. We appreciate your confidence in choosing Jai Garments — your trusted online destination for stylish, comfortable, and affordable clothing.