At ,Jai Garments, we value your trust and aim to provide a smooth and transparent shopping experience from start to finish. We understand that sometimes plans change or an order might need to be modified. This Cancellation Policy explains how you can cancel your order and request a refund when shopping with us. By placing an order on our website, you agree to the terms outlined in this policy.
We strive to process every order quickly so your favorite outfits reach you without delay. Therefore, we encourage our customers to review their cart details carefully before confirming an order. However, if you wish to cancel or make changes, we have a simple and fair process in place.
Order Cancellation Before Dispatch
Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier. To request a cancellation, please contact our customer support team immediately at orders@jaigarments.com or call +91-8510838666. Please include your order number and reason for cancellation in your request.
Once your cancellation request is received and approved, you will receive a confirmation email or message. If payment was made online, your refund will be initiated within 5–7 business days through your original payment method.
Cancellation After Shipment
Once an order has been processed and shipped, it cannot be cancelled. However, if you no longer wish to keep the product, you may return it after delivery by following our Return and Refund Policy guidelines. Returns are accepted for eligible items within 7 days of delivery, provided they are unused, unwashed, and in original packaging.
Non-Cancellable Items
Certain items are non-cancellable and non-returnable, such as undergarments, accessories, or products sold under clearance sales or final discounts, unless they are received in a damaged or defective condition.
Refund for Cancelled Orders
Refunds for cancelled orders will be processed promptly once the cancellation is confirmed.
For online payments, refunds will be credited to the original source within 5–7 working days.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after confirmation.
Please note that shipping and COD charges (if any) are non-refundable once an order has been shipped.Order Cancellation by Jai Garments
In rare cases, Jai Garments reserves the right to cancel an order under certain circumstances, such as:Unavailability of stock or product.Errors in pricing or product information.
Payment or verification issues.
Orders flagged for fraudulent or suspicious activity.
If we cancel your order from our end, you will be promptly informed via email or phone, and a full refund will be issued without any deduction.
Customer Support
Our support team is always available to assist with order modifications, cancellations, or any related concerns. You can reach us at support@jaigarments.com or call +91-8510838666 between 10:00 AM – 7:00 PM (Mon–Sat).
At Jai Garments, our mission is to maintain transparency, trust, and reliability in every step of your shopping journey. We continuously work to make your experience hassle-free and enjoyable — because your satisfaction is our top priority.